Help

1. Payment options

Payment can be made via Credit & Debit Card. We accepts Visa/Master issued debit/credit cards.You can also pay using Apple Pay, WeChatPay.

You can make payment in Euros / US Dollars / Chinese Yuan.

We accept:

All credit card payments are processed by electronic payment system. In our payment system, payment security is provided through the SSL Protocol to transmit confidential information from the client to payment system server for further processing. Further information transmission is done via private bank networks of the highest protection levels. Confidential data of the client's card (card number and other details) is collected and processed ONLY in the processing center. We do collect or keep this information.

Payment system supports "Verified by Visa", "MasterCard SecureCode".
We use all Debit/Credit Card exchange rates, so it will be same amount in your currency that you see in your order.

2. E-tickets

Print@Home or Mobile Tickets.

3. Cancellations and changes

You can cancel or make changes for any reason and receive a full refund.Cancellations and exchanges can be done at any time, but not later than 2 weeks (14 days) before the performance.You can cancel your order within 1 minute - just call us or e-mail us.No any paperwork or faxes are needed. Refund will be done back to the same card that you used during the payment.

To return and get a refund for something that you bought by error you might need to provide some additional information such as receipt. When the merchant processes your refund, it goes back to your payment card automatically.

If you have any questions, please contact us and we will be glad to assist you: cancel@BolshoiRussia.com

4. Privacy policy

Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center of our payment system. We neither collect nor keep this information.

5. About BolshoiRussia.com

We are specialized tickets service for tickets to the Bolshoi Ballet and Opera Theatre for their events in Moscow, Russia.
Our goal is to organize the most rewarding service so you can experience the grandeur of one of the world’s most exceptional Ballet and Opera venue - Bolshoi Theatre. We are committed to providing you with individual service, giving you seats that fits your desires and budget. Our staff are highly educated with a rich professional experience.

If you have any questions, please do not hesitate to contact us